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About us

AreaRugsUSA.net is a premier marketer of home furnishings and decor.


Our company was formed in 1991 with the goal of offering the highest quality furniture and home decor with the most suitable, conscientious and responsive service. In the years that we have been in operation, arearugsusa.net became the leading internet site for researching and shopping for superiority brand-name area rugs and carpets.


We are devoted to bringing you the hottest and finest rugs and, of course, our exclusive, hand selected, finely crafted imports. Our company offers a vast collection of top-quality household furnishing & home decor and extraordinary savings. We value and appreciate our clients and strongly believe that they merit the best we can offer. We are certain that we offer the highest quality furniture, accessories and home decor available.

We cautiously select our vendors based on their reputation, quality, assortment and reliability. We buy and import directly from our manufacturers, making it easy for you to buy quality products at dramatic savings.



Service. We view every customer as a customer for life and continuously reinforce this approach with our employees to assure the complete satisfaction of every customer. We work around the clock to update our site with the newest product lines, helpful new features and reliable content. From browsing our user-friendly and easy-to-use website to delivery of your new purchase to your door: we exploit the latest in e-commerce to assure your satisfaction and more. And, with our staff fully committed to your order we will get you your purchase as fast. If you have a suggestion you would like to share with us, please write to us. Your say is always welcome, whether it is flattering or not. Customer feedback is very important to us since it allows us to better serve our customers.

 

Cancellation Policy

All our products are custom ordered for our valuable customers. As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving product of your choice. Since all our products are custom ordered, at the very beginning at this sequence arearugsusa.net and its respective customer become financially obligated to purchase and pay for the ordered product.


We at arearugsusa.net try to remain the most customer friendly website on the internet and will attempt to aid you in cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but, unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer.

 

Please, note that even if the tracking number is not available to us or you at the time you request cancellation of your order, it might actually be already too late. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not.

 

Return Policy

If the order has arrived but you do not want to accept it for any reason you have 30 days to declare it. Please call us at (212) 470-0558 immediately and we will arrange the pickup. No orders will be accepted back without prior authorization by arearugsusa.net. The refund for your order in the full amount of your order less all delivery charges and a 25% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back by the warehouse. Infrequently some items are sold and advertised as "Free delivery" items as part of a promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed.


After request for such return is fully processed, email with all the costs involved will be sent to you.


All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at (212) 470-0558.

AreaRugsUSA.net only contracts professional delivery and trucking companies are contracted to deliver the order, unfortunately, accidents damaging your ordered items may occur. While this happens hardly ever, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at (212) 470-0558 and e-mail the photographs of damages to admin@arearugsusa.net within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist customer with later claims. We reserve the right to repair furniture in customer's home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept delivery appointment for any repairs or replacement products to complete the order process.

 

Payments

AreaRugsUSAnet accepts credit cards from Visa, MasterCard, American Express and Discover. If you are using a debit card please verify with your bank the withdrawal limits on your card, as we are not responsible for any surcharges your bank may charge you.

We accept payments through PayPal.

We accept purchase orders in the United States.

We accept money orders and personal checks in U.S. funds from U.S. banks.
Money orders and checks need to be cleared before order can be processed.