When the order is made and confirmed with AreaRugsUSA.net, your order will be submitted directly to the manufacturer on your behalf. Usually it takes 24 hours after the order is confirmed by the customer. When the order is submitted to the manufacturer, the customer is obligated to purchase the ordered merchandise.
This is why order cancellation is not valid after 48 hours. The customer gets a notification via e-mail with the description of the all order details. Customers are liable to review the order details and during 48 hours may reply with any discrepancies or changes at no charge. If any changes will be submitted by the customer within the 48 hour period, AreaRugsUSA.net will order the merchandise from the manufacturer. Any cancellation process after 48 hour period will be proceeded prior to the Cancellation Policy.
Any exception to this Cancellation Policy will be solely at the discretion of AreaRugsUSA.net. If the cancellation is accepted, the customer is responsible for a cancellation or restocking fee according to the Return Policy as well as any shipping and handling fees that may apply. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to firstname.lastname@example.org. Please note that only written requests for cancellation will be processed.
In case you didn’t receive the merchandize within 4 weeks and if you cancel the transaction, we will refund you 100% price, if the item is not currently in transit to or from our shipping facility. has a stated shipping time of more than 4 weeks, then the time frame necessary for cancelation to be permitted shall be the longest shipping time stated plus 25%. For example, if the shipping time is stated at 8 weeks, a cancellation will be permitted if more than 10 weeks have elapsed in accordance with the other conditions stated herewith. You may cancel the order via telephone or e-mail. Orders may not be canceled prior to receiving the items unless the terms above regarding the delivery timeframe have not been met. Refused, returned or canceled shipments that are not and/or will not be accepted by the customer for any reason, including non-payment, are subject to restocking fee according to the Return Policy plus the cost of the shipping and return shipping if applicable.
Sometimes products may be damaged during shipping. The customer should inspect the product for and damages. If you notice any damage or if there is any reason to think so, write "PRODUCT DAMAGED" on the sheet, where you are asked to sign.
If an item is delivered damaged, do not immediately refuse the item. Examine the size of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail sales within 24 hours of receipt of the item. We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible to save the damaged items either until someone comes to pick them up or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items plus any cancelation fees as applicable.
We are so sure that you will love our quality products. That's why we offer you our 100% Satisfaction Guarantee. If you are not satisfied with any single item purchased (excluding clearance specials, items sold as-is, custom or special orders), you may return the item for a refund within 30 days from the day you receive the item, no questions asked. The refund amount will be the full purchase price of the item minus a 20% restocking charge. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has Free Shipping then actual shipping costs will be deducted from your return refund. New York residents will also be charged 8.875% sales tax to their orders.
The item must be in its original condition and packaging and prior authorization (RMA#) must be arranged by phone (212) 470-0558 or Contact Us
All custom and special orders are final sales and cannot be exchanged or returned.